In compliance with the provisions of Article 13 of the GDPR, we inform you of the following:

Visiting this website does not imply that the user is obliged to provide any information. If the user provides any personal information, the data collected on this website will be processed fairly and lawfully, subject at all times to the principles and rights set forth in Regulation (EU) 2016/679 of April 27, General Data Protection Regulation (GDPR) and other applicable regulations.

In compliance with the provisions of Article 13 of the GDPR, we inform you of the following:

Responsible

Native English Santa Ana SL (hereinafter THE COMPANY)
Venecia Avenue (Condor 2), Santa Ana Industrial Estate 30319 Cartagena (Murcia)
Contact TLF 625281020
CIF B30838627

What do we do with your data?

– Section “New Client”
The main purpose of this processing is to manage registered users on our website, as well as to send advertising related to the products and services marketed by THE COMPANY or to send advertising, discounts, and promotions for products and services of other entities.
The company ensures the confidentiality of the data provided and guarantees that, under no circumstances, will it be transferred for any other use without the prior express consent of our users. We will only request the data necessary to provide the requested service, and it will be used solely for this purpose.

– Section “Make Purchase”
The main purpose of this processing is to maintain the contractual relationship with our customers, facilitate order processing, conduct statistical studies, and send advertising related to the products and services marketed by THE COMPANY or to send advertising, discounts, and promotions for products and services of other entities.

– Section “Offers Bulletin”
The email address provided will be processed by the company for the purpose of sending the newsletter. This newsletter is for informational purposes only.

– Marketing actions.
The company may use this information to inform you about future promotions, offers, and other commercial activities if you are already a customer, or if you are not, if you have given us your consent in the corresponding section.

– Section “Contact Form”
We will collect data to manage the company's support center and customer contact via ticket so we can address your request.

Legal basis of the treatments

For the purposes of registration, purchase, and warranty management, we will base the processing of data on the execution of the purchase contract or within the framework of the pre-contractual relationship.

For the purpose of sending commercial information, we will base the processing on your consent. However, if you are already a customer, we may send you information about similar products, always providing you with a simple and free way to unsubscribe.

The consent given here by the Data Subject for the communication of data to third parties may be revoked at any time, without retroactive effect.

Recipients

Upon purchase, your data may be communicated to the following recipients:

• Banking entities to pay for purchases by card.
• To the Consumer and User Office in case of any complaint.
• To manufacturers, technical services, and/or wholesalers in the case of warranties or repairs. To any shipping companies that may be responsible for shipping the corresponding orders to customers. These recipients may be located within or outside of Spain, depending on the product and/or service purchased.
• In legally established cases, as is the case of the Security Forces and Bodies.
• To public administrations to which we must provide information in order to comply with our legal obligations.

To send newsletters, we may use Mailchimp, a tool owned by the American company The Rocket Science Group, LLC. Therefore, your data would be transferred internationally for the sole purpose of providing this service. You can find information about this company and its privacy policy here. Furthermore, this company adheres to the Privacy Shield protocol, which allows international data transfers between the European Union and the United States.

Using Mailchimp does not constitute a transfer of data. Instead, your data will be used solely and exclusively by this platform to send newsletters, and always with your consent.

The company ensures the confidentiality of the data provided and guarantees that, under no circumstances, will it be transferred for any other use without the prior express consent of our clients. We will only request the data necessary to provide the requested service, and it will be used solely for this purpose.

Rights of interested parties

The interested party has the following rights:

• You may request information about the stored personal data concerning you (access)
• You may request that any inaccuracies in your personal data be corrected. (rectification)
• You may request the deletion or limitation of the processing of your personal data and (deletion and limitation)
• You may also request that your personal data be made available to you in a structured, common, and machine-readable format (portability).

To do so, you must send a written request, attaching a copy of your ID or identification document, to THE COMPANY's address listed above on this page, or to THE COMPANY's email address listed above on this page.

The data subject also has the right to file a complaint with the data protection authorities (Spanish Data Protection Agency). However, if you have any questions related to your data, we encourage you to contact us so we can resolve them.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) for any questions related to your personal data. You can contact him or her at THE COMPANY's email address listed at the top of this page.

Data quality

Users must guarantee the truthfulness, accuracy, authenticity, and validity of the personal data collected from them.

Protection of minors

We do not collect personal data from minors. It is the responsibility of the parent/legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor's personal data in their privacy.

Social networks

Through our website, you can access the social media platforms Facebook, Twitter, and YouTube, which are open to all users. These are websites where users can register and follow us free of charge. On these social media platforms, users can learn about our activities and opinions, and access photos and videos. Users of these social media platforms should be aware that this site is independent of the website www.nativeenglish.es and is open, meaning it is visible to all users. The privacy policies applicable to this content are those set by Facebook, Twitter, or YouTube. THE COMPANY is not the owner of these social media platforms.

Updated January 25, 2020